Terms of Service

01Who these terms cover

LandPassport is a product of Embiro Technologies (U) Limited, Uganda (“Embiro”, “we”, “us”). These Terms govern our public website, buyer app, partner app, and related platform services. “You” means the individual using them and, where you are authorised to act for an organisation, that organisation.

These Terms apply when presented to you for acceptance in connection with an account or service. Read them and the Privacy Policy before proceeding, and keep a copy. A transaction may also require a separate reservation, professional-services, financing or land-sale agreement. We will identify the applicable supplier and additional terms before you commit. Mandatory Ugandan law prevails over inconsistent wording in any agreement.

02What LandPassport does

LandPassport helps people discover land, prepare a buying plan, compare available evidence and costs, and coordinate work with sellers and professional partners. Access to particular features depends on your role, available inventory and the service arrangements for your case. A feature described here may be unavailable during testing or in your area.

We are an independent technology platform, not a government office or land registry. A listing, status badge, report, map or ownership tracker is not a certificate of title, government approval, legal opinion, survey certificate, valuation guarantee or insurance policy. No agency, partnership or fiduciary relationship with a seller or professional is created merely by using the platform. Any appointment must be expressly agreed.

Unless a separate agreement expressly identifies Embiro as the supplier of a service or a party to a transaction, the named seller, professional, lender or payment provider supplies that service under its own agreement. This distinction does not remove our responsibility for our own services, representations or legal obligations.

03Eligibility and authority

Accounts and transactional services are intended for people aged 18 or over who can enter a binding agreement. You must provide accurate information, keep it current and act within your legal authority. If you represent a company, estate, family, co-owner or other person, we may require evidence of your appointment and authority.

Being eligible to use the app does not establish eligibility to acquire a particular interest in Ugandan land. Citizenship, corporate ownership, tenure, succession, family-land rights and other legal restrictions may affect a transaction. Non-citizens must obtain advice on the interests they may lawfully hold; an account or a local company does not bypass applicable restrictions.

04Accounts and security

Use an account you control. Keep email access, passkeys, recovery codes and authenticator secrets secure. Do not share an individual account or impersonate someone else. Organisation administrators must assign suitable roles and remove access promptly when a person leaves or no longer needs it.

Email codes, social sign-in and passkeys may be offered depending on your device and provider availability. Professional and administrative actions may require additional authentication. Tell us promptly if you suspect unauthorised access. We may revoke sessions or temporarily restrict an account to investigate a credible security concern. We will not ask you to send us a password, one-time code, passkey private key or authenticator secret.

05Listings, maps and verification

Information can come from sellers, authorised agents, government records, professionals and geospatial sources. Check the named source, scope, date, status, uncertainty and unresolved findings for every item. Records can be incomplete, disputed or outdated; a completed check answers only the question within its stated scope and time.

Map outlines, pins, distances, areas, imagery and access routes are aids to discovery. They do not establish surveyed boundaries, easements, lawful access, ownership or permission to develop. Do not enter land without permission or rely on a map to resolve a boundary dispute.

Before committing, obtain current official searches and appropriate independent professional advice. Depending on the land, this may include seller identity and authority, tenure, encumbrances and caveats, occupancy and customary rights, boundaries, access, family or spousal consent, succession documents, land-use restrictions, environmental requirements, taxes and required approvals. A platform safety check does not replace these steps.

06Plans, estimates and investment risk

A buying plan records your preferences and affordability assumptions. It is not credit approval, personalised investment advice or a promise that land is suitable or affordable. Budget calculators, matching results, valuations and forecasts depend on the inputs and evidence available at the time.

Land may be difficult to sell and may lose value. Development costs, exchange rates, financing costs, tax, inflation, disputes and regulatory changes can affect your outcome. No appreciation, income, resale timing or return is guaranteed. Compare the total acquisition cost and, if borrowing, the total repayment rather than a headline deposit or monthly amount. Obtain independent legal, tax and financial advice where needed.

07Service orders and reservations

An enquiry, saved parcel, buying plan or request for a viewing is not a purchase. An order or reservation becomes binding only according to the acceptance process and terms shown for that service. A reservation does not transfer title or guarantee completion of a sale.

Before placing an order, review the supplier, exact parcel or service, price and taxes, deliverables, timeframe, payment recipient, cancellation rights and refund conditions. You must be able to correct errors and withdraw before submitting. Contact us if material information is missing or a confirmation does not match your instructions. Keep your order and payment records.

Government processing, third-party searches and professional work may involve dependencies outside our control. Estimates are identified as estimates; a change to an agreed scope, price or deadline must be communicated and handled under the applicable agreement. We do not replace an agreed term with an app status label.

08Fees, payment and financing

Fees and payment obligations must be disclosed before you agree to the relevant paid service. A parcel price may exclude professional fees, survey costs, stamp duty, registration charges, taxes, financing costs or other acquisition expenses; obtain an itemised total. Currency and any conversion or provider charge must be clear before payment.

Pay only the verified beneficiary through the instructions for your case. Do not rely on changed bank or mobile-money details sent through an unverified message. A receipt or payment reference records a payment event, not ownership. Contact us immediately about a suspected misdirection, duplicate charge or mismatch.

Do not assume money is held in escrow, insured, guaranteed or protected merely because the app tracks it. Any such arrangement must identify the responsible provider, legal structure, release conditions and refund process in a separate agreement. Financing is subject to the named lender’s eligibility checks, disclosures and contract; LandPassport does not promise approval or act as a lender merely by displaying an option.

09Cancellation, refunds and consumer rights

You may stop browsing or exit an unfinished buying plan at any time. Cancelling an account or deleting the app does not automatically cancel an accepted service order, financing obligation or land agreement. To cancel a paid service, contact us with its reference and notify the named supplier through the channel in your agreement.

The cancellation and refund terms shown before purchase apply subject to mandatory law. We will explain the status of the work, the basis of any lawful deduction, who must make the refund and the applicable timeframe. A label such as “non-refundable” cannot exclude a statutory right.

Where the Electronic Transactions Act applies, its consumer protections include applicable seven-day cancellation rights, refund requirements (including a thirty-day refund period for qualifying cancellations), remedies for missing required supplier information, and remedies for non-performance. The precise right depends on the transaction and statutory conditions or exceptions. Nothing here waives those protections or other rights under Ugandan law.

A land transfer, a financial service and a separate platform service must not be treated as the same contract. The legal requirements and cancellation rules applicable to each must be assessed separately. If a refund is disputed, you may use the complaint routes below without giving up a court or regulator remedy.

10Land agreements and electronic records

The Electronic Transactions Act recognises many electronic records, but excludes certain documents, including documents creating or transferring interests in property that require registration to be effective against third parties. Do not assume that clicking a button, entering a code, uploading a signature or completing an app workflow validly transfers a registrable land interest.

The parties and their advisers must satisfy the applicable requirements for execution, witnessing, consent, stamping, registration and any other formalities. An ownership tracker reflects recorded progress and documents; the authoritative legal record remains with the competent registry or authority. Preserve originals and certified documents when required.

11Additional responsibilities for partners

Partners must hold the authorisations, professional qualifications, registrations and mandates required for their work and keep evidence current. You must disclose relevant conflicts of interest, referral arrangements and limitations on your authority, and must not misrepresent independence or professional status.

Only access records needed for your assigned work. Use buyer and case information for the authorised service, not unrelated marketing, personal contact lists or another client’s transaction. Keep material findings and case communications accurate and attributable. Report suspected fraud, disputed facts, expired credentials and security incidents promptly.

Do not conceal adverse findings, alter evidence to mislead, fabricate a source, approve your own work where separation of duties is required, or bypass beneficiary or payment controls. Changes to evidence must preserve its provenance. Your organisation remains responsible for its staff and for meeting its separate contractual and statutory duties.

12Acceptable use

Use the platform lawfully and respect the rights and safety of other people. In particular, you must not:

• Advertise land you are not authorised to offer, submit forged documents, conceal material disputes, or make misleading ownership, access, price or investment claims.
• Harass, discriminate unlawfully, threaten, bribe, facilitate money laundering or fraud, or use the service to evade land, tax, professional or financial rules.
• Access another person’s account, scrape restricted records, bypass permissions, introduce malicious code or interfere with service availability.
• Upload personal information without a lawful basis or publish identification documents, account details or private contact information in public listing fields.
• Copy, resell or republish restricted maps, reports, source material or personal information beyond the licence or permission granted.

13Content and intellectual property

Embiro and its licensors retain their rights in the platform, brand, software and original materials. Subject to these Terms, you may use the service and retain records made available to you for your own legitimate transaction or authorised professional work. This does not grant a right to redistribute third-party databases or restricted evidence.

You retain rights you have in content you submit. You give us a non-exclusive licence, limited to operating and supporting the service, to store, reproduce, format and display it to the audiences authorised for that content. Public listing content may be shown publicly; private case evidence remains subject to access rules. Personal data is also governed by the Privacy Policy. This licence does not authorise unrelated sale of your personal data.

Report an infringement or false listing with the relevant link or reference, the right or fact affected, supporting evidence and a contact address. We may restrict content while investigating and give the affected contributor an opportunity to respond where appropriate and lawful.

14Privacy and communications

Our Privacy Policy explains the information we use, why, who receives it, how long we keep it and how to exercise your rights. Accepting these Terms is not blanket consent to optional marketing or unrelated data use. Privacy choices and any consent request must be specific to the activity.

We may send necessary account, security, service and transaction messages. Optional marketing is separate and you may opt out. Keep your contact details current so you can receive notices relating to work you have requested. A message sent by email does not replace a legal form of service or notice required by law.

15Availability, testing and third-party services

We aim to provide a reliable service, but maintenance, network outages, device limitations and third-party failures can interrupt access. Beta or internal testing versions may contain defects or incomplete features; do not use a test screen or synthetic record as evidence for a real transaction.

Apple, Google, LinkedIn, app stores and other linked services operate under their own terms. We are responsible for LandPassport; those providers are responsible for their own services. A link or integration does not imply endorsement. We will not use an outage or testing label to exclude a responsibility that the law requires us to meet.

16Responsibility and limits

We must exercise the care and meet the obligations required by applicable law and our agreement with you. You are responsible for the accuracy of information you supply, the authority under which you act, and decisions that require your own independent assessment. A third party remains responsible for its own conduct and professional obligations.

We do not guarantee third-party information, land title, returns, uninterrupted access or a successful transaction. These limitations describe the service; they do not excuse our fraud, deliberate wrongdoing, unlawful processing, misrepresentation or any liability that cannot lawfully be excluded. Nothing in these Terms removes a mandatory consumer remedy or your right to seek compensation available under data protection law.

Liability for a particular paid engagement may be addressed in its separate agreement only to the extent lawful. These general Terms do not impose a blanket waiver of claims, a mandatory indemnity for ordinary consumer use, or a cap that purports to override your statutory rights.

17Suspension and ending use

We may restrict access where reasonably necessary to address fraud, unlawful activity, a material breach, compromised credentials or a binding legal requirement. Where lawful and practicable, we will explain the reason and provide a way to challenge an error. Urgent protective action may come first.

You may stop using the service and request account closure through support. Existing payment obligations, cancellation rights, disputes, necessary record retention and rights accrued before closure remain governed by law and the relevant agreements. Closure does not erase a registry entry or another party’s lawful transaction records.

18Complaints and governing law

Contact hello@embiro.com with your account or case reference, what happened and the remedy you seek. Avoid including passwords, codes or unnecessary identification documents. We will acknowledge the issue and explain the next steps. If it concerns a professional or payment provider, we will identify the relevant party rather than imply we can decide matters reserved to that provider or an authority.

These Terms are governed by Ugandan law. The competent courts of Uganda may hear disputes, subject to any mandatory jurisdiction or rights applicable to you. We encourage good-faith resolution; mediation is voluntary unless lawfully agreed separately. There is no compulsory arbitration clause here, and contacting us does not prevent you seeking urgent relief or approaching a competent regulator, professional body, registry, police or court.

Privacy complaints may also be made to Uganda’s Personal Data Protection Office. Land disputes and registry corrections must follow the applicable land-law and administrative procedures; a support decision is not a judicial determination of ownership.

19Changes and general provisions

We will date changes to these Terms and communicate material changes through appropriate service channels before they take effect where practicable. Where renewed agreement is required, we will request it. A later version does not retrospectively change an accepted transaction or reduce rights already accrued without a lawful basis and any required agreement.

If a provision is unenforceable, the remaining provisions continue so far as legally possible. A delay in enforcing a right is not a waiver. You cannot transfer your account or contractual duties without the necessary consent. Any transfer of our business must respect existing obligations, applicable law and the Privacy Policy. No provision gives an unrelated third party rights except where applicable law or a separate agreement does so.